Terms & Conditions
NATIONWIDE DELIVERY ITEMS
Delivery service provider. Delivery of our nationwide delivery products is via DPD and orders must be made before 3pm 1 day before the desired delivery date.
Delivery of Donuts. You will receive an email from our delivery courier partner when your doughnuts have been dispatched and are on their way to you. This email will include a tracking link so you can track how far away the driver is to your address.
We will endeavour to deliver your doughnuts within the stipulated delivery slot; however, on occasion there may be circumstances outside of our control such as unplanned traffic; road closures etc. This may mean we deliver your doughnuts to your chosen address later than your delivery slot. If you have not received your delivery by this time, please reach out to our Customer Service Team on [email protected]
If you are not at home/delivery location when the Product is delivered. Donuts delivered via DPD will be left in a safe place and a photo will be taken as a proof of delivery.
All of our doughnuts are made fresh daily, so we are unable to take the delivery away if you are not in and we are unable to arrange a re-delivery or collection. No refund will be available.
When you become responsible for the Products. The Products will be your responsibility when we deliver the Product to the address you gave us.
When you own the Products. You own the Products once we have received payment in full, including all applicable delivery charges.`
We are not responsible for delays outside our control. If our supply of the doughnuts is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any doughnuts you have paid for but not received.